TERMS AND CONDITIONS
Last updated January 01, 2024
AGREEMENT TO OUR LEGAL TERMS
We are Taptelemal (‘Company‘, ‘we‘, ‘us‘, or ‘our‘).
We operate the website https://apptaptelemall.com/ (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).
You can contact us by phone at +639561728174, email at arter7104@hotmail.com, or by mail to UB 111 Paseo De Roxas Bldg.Legaspi Vill.,San Lorenzo Makati City., +639561728174, Philippines.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you‘), and Taptelemal, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
**1. Scope of Application**
– These Terms & Conditions apply to the https://apptaptelemall.com/ (hereinafter referred to as “this Website”), which is an e-commerce platform located in the Philippines that provides sales services for electronic products and their accessories.
**2. User Registration and Account**
– Users are required to register and create a personal account before using this Website. During the registration process, users shall provide true, accurate, and complete information and promptly update any changes. Users are responsible for the legality, accuracy, and truthfulness of the information they provide.
– Users have the responsibility to properly keep their account passwords and are liable for all activities under their accounts. If any unauthorized use or other security issues are discovered, users should immediately notify this Website.
**3. Product Information**
– The product information displayed on this Website, including but not limited to pictures, descriptions, prices, etc., are provided by suppliers or sellers. This Website will make reasonable efforts to ensure the accuracy of product information, but does not guarantee its absolute correctness. Users should carefully read the product details before purchasing. If there are any questions, users can contact customer service.
– The price of products may change due to market fluctuations, promotional activities, and other factors. The price at the time of order confirmation shall prevail. In case of price errors, this Website reserves the right to cancel the order and notify the user.
**4. Order and Payment**
– Users place an order on this Website, indicating their agreement to purchase the products according to the information shown on the order page, including but not limited to product information, price, and quantity. Once an order is successfully submitted, users shall not arbitrarily modify or cancel the order.
– Users shall make payments through the payment methods designated by this Website, such as credit cards, debit cards, e-wallets, etc. Users shall comply with the regulations and security requirements of relevant payment institutions during the payment process.
– If users encounter payment failures or other payment-related issues, they should promptly contact this Website’s customer service for resolution. Orders that have not been completed may be automatically canceled.
**5. Delivery and Receipt**
– This Website will arrange the delivery of products according to the user’s order information. The delivery time, place, and method will be displayed on the order page and depend on the nature of the products, inventory status, and the logistics service of the delivery company.
– Users should carefully check the packaging for any damage upon receiving the products. If the products are found to be damaged, missing, or with quality problems, users should contact this Website’s customer service within 7 days after signing for the delivery and provide relevant evidence so that we can promptly handle the return or exchange matters.
**6. Return and Exchange Policy**
– **7-Day No-Reason Return**: Users can apply for a return within 7 days after receiving the product without having to provide any reason. However, it is required that the product remains in a condition that does not affect secondary sales, with the original packaging, accessories, and gifts intact. The return shipping cost shall be borne by the user unless the product has quality issues or does not match the description, etc. If users return products due to personal reasons (such as wrong purchase or impulsive consumption), it may affect their credit rating, subject to the relevant regulations of this Website.
– **Return for Product Quality Issues**: If users receive products with quality problems, they can contact the customer service of this Website within a reasonable time after receiving the product (determined according to factors such as the nature and shelf life of the product) and provide relevant evidence of product quality issues, such as pictures and videos. After review and confirmation by this Website, we will handle the return procedures for users unconditionally and bear the corresponding shipping costs.
– **Exchange Rules**: If users receive products with quality problems or products that do not match the order, they can apply for an exchange within 7 days after receiving the product. After review and confirmation by this Website, it will arrange an exchange for users, and users need to return the original product. The shipping cost for the exchanged product will be borne by this Website. The delivery time for the exchanged product will depend on inventory availability and the service of the logistics company.
– **Return Process**: If users need to return products, they should first contact the customer service of this Website to obtain a return address and return authorization code. Users are required to send back the product together with the original packaging, accessories, gifts, and the return authorization code to the designated return address. After this Website receives the returned product and confirms it is correct, it will process the refund or exchange procedures for users within 1-3 working days. The refund amount will be credited back to the user’s original payment account according to the actual amount paid by the user.
**7. Intellectual Property**
– All content on this Website, including but not limited to text, pictures, audio, video, software, etc., is protected by copyright, trademark rights, or other intellectual property rights. Without the written permission of this Website or the relevant rights holders, users shall not use, copy, disseminate, modify, or sell these contents.
– Users grant this Website a worldwide, non-exclusive, perpetual right to use, copy, modify, disseminate, publish, etc. any comments, evaluations, posts, and other contents published by them on this Website.
**8. Privacy Policy**
– This Website respects users’ privacy and will collect, use, store, and protect users’ personal information in accordance with the privacy policy. Users should carefully read and agree to the terms of the privacy policy when using this Website.
**9. Exemption Clause**
– This Website makes every effort to provide accurate product information and services but does not guarantee that the content on the Website is completely error-free or without omissions. For any direct, indirect, incidental, special, or consequential damages caused by the use of this Website or the impossibility of using this Website, including but not limited to profit loss, data loss, business interruption, etc., this Website shall not bear any responsibility unless caused by the intentional misconduct or gross negligence of this Website.
– Users understand and agree that when downloading or obtaining any information or materials from this Website, they do so at their own risk. This Website shall not be responsible for any damage or data loss caused to their computer systems or equipment.
**10. Applicable Law and Dispute Resolution**
– The establishment, execution, interpretation, and dispute resolution of these Terms & Conditions shall be governed by Philippine law.
– In case of any dispute or disagreement between users and this Website arising from these Terms & Conditions or the use of this Website, both parties shall first try to resolve it through friendly negotiation. If the negotiation fails, either party has the right to file a lawsuit in the relevant courts of the Philippines.
**11. Contact Us**
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Taptelemal
UB 111 Paseo De Roxas Bldg.Legaspi Vill.,San Lorenzo Makati City.
+639561728174
__________
Philippines
Phone: +639561728174
arter7104@hotmail.com
